FAQ

Using Lycamobile is simple, just click below for more information.

Can I keep my mobile number for a longer time without using the service?

Normally, we will keep your number for 120 days if you do not use our service. However, you may also keep your Lycamobile number for up to 1 year without using our service.

Can I use VoIP Services on my Lycamobile?

Under our terms and conditions, Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

Where can I buy a Lycamobile SIM or Top-up My Balance?

You can purchase Lycamobile SIM & Top-up vouchers at various locations.

My Handset is Locked

If your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. You can also call the Customer Services team on 980 from Lycamobile for expert advice.

Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case, you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.

If not please call our Customer Services team on 980 from Lycamobile, and our team will return your call.

What is My Lycamobile?

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

Where can I find my Lycamobile number?

Once you’ve inserted your new Lycamobile SIM, you can view your number by dialing *132# (or 95#).

Are there any monthly or hidden charges?

No, never.

How do I contact customer service?

How can I contact Lycamobile?

Visit our Contact us page for full details of the ways you can get in touch with us.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Where can I buy Lycamobile?

Lycamobile SIM cards and Top-up vouchers are available at many shops throughout Russia.

How do I make an international call with Lycamobile?

When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. 
Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00, you can also use a “+”.

Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

How do I send a text message from Russia to another country with Lycamobile?

Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialer button. Instead of a 00, you can also use a “+”.

My handset seems to be locked

If your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our Customer Services team on 980 from Lycamobile for expert advice.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact Customer Services on 980 as quickly as possible and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls Using Lycamobile?

No, we do not offer Premium SMS or Premium Calling as part of our product offering.

I have not used my Lycamobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately, these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

How much does it cost to access the voicemail?

Your Lycamobile Voicemail service has been automatically activated.

To access your voicemail from your Lycamobile in Russia dial 971. Calls to access the voicemail are absolutely free.

How do I activate roaming facility using Lycamobile?

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

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