How to Use


Using Lycamobile is simple. Just click below to learn more.

Get started

You can get started with Lycamobile by following these easy steps:
Register your Lycamobile SIM card in one of our Partner’s point of sale.
Insert your Lycamobile SIM card into your mobile device and turn it on.
Top-up your Lycamobile.
You can now make and receive calls and SMS from your Lycamobile.

If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: ‘Invalid SIM’ or ‘Insert SIM’. Unlocking your mobile phone is easy – simply call our Customer Services team on 980 or  for advice.

Top-up your balance

You can buy Lycamobile top-up vouchers from your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel. To top up your balance using your Lycamobile in Russia, either:

    Enter *100*PIN#, press send, or
    Dial 980 (or 92#) and follow the instructions.
Check your balance

You can check your balance at any time.

To check your balance using your Lycamobile in Russia, either:

    Enter *100# (or 94#), press send, and your balance will be shown on your Lycamobile screen, or

    Dial 951 (or 92#) and listen to your balance.

Access your voicemail

Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile Voicemail you can:

    Listen to messages left for you

    Record a welcome message to enable callers to recognize you

    Personalize your voicemail settings

    Select the preferred language for Lycamobile to use

    Set your voicemail access code to access voicemail from other phones

    Access your voicemail from your Lycamobile

    To access your voicemail from your Lycamobile in Russia

    Dial 971 (or 91#)

Choose Your Own Language

You can select the language to be used for your Lycamobile Voicemail and Top-up service. To select your preferred language:

    Dial 971

    Select the ‘Settings’ menu.

    Select the ‘Change Language’ option.

    Select your preferred language

View your Lycamobile number

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:
Dial *132#

Use your Lycamobile abroad - roaming

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries.
For information on countries where you can make and receive calls and SMS, and current charges please visit Click here

Contact Lycamobile customer services

If you have any questions or would like to know more about Lycamobile, please do not hesitate to get in touch with us. Lycamobile has a multilingual team that operates from 9 am to 9 pm every day.

To contact Customer Services:

    Dial 980 from your Lycamobile
    Charges: 19gr/min (only first four minutes are charged)
    Await time: FREE of charge
    You can also dial 84 99 557 0841 from another phone or +74 995 57 0841 when you are abroad
    Charges: call charges to this number may vary from other network providers
    You may also contact us via email at – cs@lycamobile.ru
    Use the form

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