How to Use


Using Lycamobile is simple. Just click below to learn more.

Get started

You can get started with Lycamobile by following these easy steps:
Register your Lycamobile SIM card in one of our Partner’s point of sale.
Insert your Lycamobile SIM card into your mobile device and turn it on.
Top-up your Lycamobile.
You can now make and receive calls and SMS from your Lycamobile.

If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: ‘Invalid SIM’ or ‘Insert SIM’. Unlocking your mobile phone is easy – simply call our Customer Services team on 980 or  for advice.

Top-Up your balance

You can buy Lycamobile top-up vouchers from your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel. To top up your balance using your Lycamobile in Russia, either:
on the website lycamobile.ru in the section MAKE AN ACCOUNT
in payment terminals QIWI and ELEXNET
at ATMs of banks – partners of Lycamobile
in the salons Megaphone
ATMs and applications of Sberbank, Alfabank and Promsvyaz Bank

Check your balance

You can check your balance at any time.

To check your balance using your Lycamobile in Russia, either:
Enter *100# (or 94#), press send, and your balance will be shown on your Lycamobile screen, or
Dial 951 (or 92#) and listen to your balance.

Access your voicemail

Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile Voicemail you can:
Listen to messages left for you.
Record a welcome message to enable callers to recognize you.
Personalize your voicemail settings.
Select the preferred language for Lycamobile to use.
Set your voicemail access code to access voicemail from other phones.
Access your voicemail from your Lycamobile.
To access your voicemail from your Lycamobile in Russia.
Dial 971 (or 91#)

Choose Your Own Language

You can select the language to be used for your Lycamobile Voicemail and Top-up service. To select your preferred language:
Dial 971
Select the ‘Settings’ menu.
Select the ‘Change Language’ option.
Select your preferred language.

View your Lycamobile number

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:
Dial *132#

Use your Lycamobile abroad - roaming

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries.
For information on countries where you can make and receive calls and SMS, and current charges please visit Click here

Contact Lycamobile customer services

If you have any questions or would like to know more about Lycamobile, please do not hesitate to get in touch with us. Lycamobile has a multilingual team that operates from 9 am to 9 pm every day.

To contact Customer Services:

Dial 980 from your Lycamobile.
Charges: 19gr/min (only first four minutes are charged).
Await time: FREE of charge.
You can also dial 84 99 557 0841 from another phone or +74 995 57 0841 when you are abroad.
Charges: call charges to this number may vary from other network providers.
You may also contact us via email at – cs@lycamobile.ru
Use the form

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